Preferably bachelor's degree in related technical discipline
Minimum 2+ Years of ITSM experience ( L1/L2/Help Desk/Technical Support/Deskside Support)
Job Description
Manage Incidents/Problems/Threats as per the defined process within SLAs
Manage SRs reported by operations teams
Escalate incidents to L3 where necessary and follow up/update tickets
Perform RCA on production issues and update knowledge articles
Perform age and trend analysis of production issues and propose preventive measures
Manage Service Transitions to L2
Required Skills
CS/IT/IS related First Degree (Bachelors)
Analytical and problem-solving skills should be a self starter with positive attitude
Excellent communication and stakeholder management skills
Ability to drill-down, identify causes and take preventive measures
Ability to follow the defined process and maintain the process documents
Hands-on experience in Linux OS/MySQL / JIRA Administration / APIs & API tools
Hands on experience in Monitoring Tools and Scripting knowledge
Hands on experience in PAAS (AWS, GCP, Azure) and basic Networking knowledge
Ability to work independently and manage time effectively
Exposure to application development environments is preferred
Willing to learn new technologies and should be a fast learner
Willing to support outside working hours on need basis ( On critical incidents )
ITIL Foundation Certification will be a plus
Willing to support 24/7
How to apply?
We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.